Shipping
& Returns.
Simple policies for getting your socks to you — and making things right when they don't go as planned.
We get your socks
on their way.
Processing Time
Orders are typically processed and shipped within 1–2 business days, Monday through Friday, excluding holidays.
Shipping within the United States
We currently ship throughout the United States. Available shipping methods and rates are shown at checkout based on your order and delivery address.
Delivery Times
Estimated delivery times are provided by the shipping carrier and are not guaranteed. Actual delivery may vary depending on the carrier, destination, weather, holidays, and other circumstances outside our control.
Lost or Delayed Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your delivery area and with household members or neighbors.
If your package appears to be lost or significantly delayed, please contact us at info@seoulinsocks.com and we'll do our best to help.
Changed your mind?
That's okay.
30-Day Return Window
We accept eligible returns within 30 days of delivery.
To be eligible for a return, items must be unused, unworn, and in their original condition and packaging. Proof of purchase is required.
Because They're Socks
Non-Returnable Items
- Worn or washed socks
- Items returned without original packaging
- Gift cards
- Items returned after the 30-day return period
How to Start a Return
Please email us before sending anything back. Include your order number and a brief description of the reason for your return.
Email: info@seoulinsocks.com
Once your return request is approved, we'll provide the appropriate return instructions.
Return Shipping
Unless the item arrived damaged, defective, or we made an error with your order, return shipping costs are the responsibility of the customer.
Original shipping charges are generally non-refundable.
If something isn't right,
tell us.
Damaged or Defective Items
We want you to love your socks. If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
Please include your order number and, when helpful, photographs showing the issue.
Refunds
Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.
Approved refunds are generally issued to the original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.
Sale Items
Unless otherwise stated at the time of purchase, sale or promotional items may be subject to different return conditions. Please check the terms of the promotion before completing your purchase.
Questions?
If you're unsure whether your order qualifies for a return, or if something went wrong with your delivery, just reach out. We're happy to take a look.
United States