FAQs

Seoul in Socks / Help Center

Frequently
Asked Questions.

Everything you need to know about our socks, shipping, sizing, care, payments, and returns.

01 / SHIPPING

Shipping
& Delivery.

How long does it take to receive my order?

Orders are typically processed within 1–2 business days at our Southern California fulfillment center.

Once shipped, standard delivery typically takes 3–5 business days across the U.S.

Need it sooner? Priority Mail and Priority Mail Express options may be available at checkout.

How much does shipping cost?

Standard shipping starts at $4 for U.S. orders under $50.

Priority Mail and other expedited options may be available at checkout depending on your location.

Do you offer free shipping?
Free Standard Shipping Standard shipping is free on qualifying U.S. orders of $50 or more.
Do you ship internationally?

We currently ship within the United States.

We are exploring additional international shipping options as Seoul in Socks grows.

02 / SIZING & CARE

Fit them right.
Care for them well.

What sizes do you offer?

Our socks are designed with Korean high-density knitting techniques for comfortable stretch, shape retention, and everyday wear.

  • Women's: 230–260 mm · U.S. Women's Shoe Size 5–11
  • Men's: 250–290 mm · U.S. Men's Shoe Size 7–12.5
  • Unisex: Designed to comfortably fit a broad range of everyday shoe sizes.

Please see our Size Guide for product-specific sizing information.

How should I wash my Seoul in Socks?

To help maintain the texture, stretch, and color of your socks:

  • Turn socks inside out before washing.
  • Machine wash cold with like colors.
  • Tumble dry low or air-dry flat.
  • Do not iron.
  • Do not bleach.
03 / PAYMENTS

Simple.
Secure.

Is my payment information secure?

Yes. Our store uses Shopify's secure checkout infrastructure to process payments.

Your payment information is encrypted and processed securely by certified payment providers.

What payment methods do you accept?

We accept major credit cards including Visa, Mastercard, American Express, and Discover.

Depending on availability at checkout, you may also use Apple Pay, Google Pay, PayPal, and Shop Pay.

Do you store my credit card information?

No. Seoul in Socks does not retain your full credit card number or sensitive payment credentials.

Payments are handled securely by Shopify and certified payment processors.

What should I do if my payment fails?

Please verify your billing information and make sure your card has not expired.

You can also try another payment method.

If the problem continues, contact us at info@seoulinsocks.com.

04 / QUALITY

Made with care.
Backed by us.

Do you offer a craftsmanship guarantee?
30-Day Craftsmanship Guarantee If your socks have a genuine manufacturing defect, such as structural knitting issues or premature seam separation, within 30 days of delivery, we'll work with you on a replacement.

Please email info@seoulinsocks.com with your order number and clear photos of the issue.

The guarantee does not cover normal wear and tear or damage caused by improper washing or care.

Is there an extended warranty?

Our craftsmanship guarantee covers defects reported within 30 days of delivery.

Because socks are everyday apparel exposed to friction and repeated washing, normal long-term wear is not covered by an extended warranty.

05 / RETURNS

Returns
& Refunds.

What is your return and refund policy?

We accept eligible returns within 30 days of delivery.

Items must be unworn, unwashed, unused, and returned in their original, undamaged packaging.

To start a return, email info@seoulinsocks.com with your order number and reason for the return.

How do I start a return?

Step 1

Email us at info@seoulinsocks.com with your order number and reason for the return.

Step 2

We'll provide return instructions and the appropriate return address.

Step 3

Securely pack your items and send them using a trackable shipping service.

What items cannot be returned?

For hygiene reasons, we cannot accept returns of socks that have been worn, washed, tried on against bare skin, or removed from their original packaging.

  • Worn or washed socks
  • Used or damaged items
  • Items without original packaging
  • Gift cards
  • Final-sale promotional items
  • Returns requested after 30 days
Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the item arrived defective, damaged, or we made an error with your order.

Original outbound shipping charges are generally non-refundable.

When will I receive my refund?

Once your return has been received and inspected, approved refunds are generally processed within 5–10 business days.

Refunds are sent back to the original payment method. Your bank or card issuer may require additional time to post the funds to your account.

Still have
questions?

Our customer experience team is here to help. Send us a message and we'll get back to you as soon as possible.

info@seoulinsocks.com

Seoul in Socks
603 Parkcenter Dr.
Santa Ana, CA 92705
United States